Effective date : ( 28.04.2025 )
At Vininova, we are committed to delivering your orders safely and on time. Please review our shipping policy carefully:
1.Shipping locations
We currently ship across India.
2.Processing time
- Orders are processed within 1-2 business days after payment conformation.
- Orders placed on weekends or holidays will be processed the next business day.
3. Delivery time
- Metro cities : 3-5 business days
- Other locations : 5-7 business days ( Delivery timelines may vary slightly based on your location and courier service availability.)
4. Shipping charges
- Free shipping on orders above (X)
- A flat shipping fee of ( amount ) will be charged on orders below ( X ) .
( If we offer COD – cash on delivery – we can mention COD charges separately if applicable.)
5. Order tracking
Once your order is shipped, you will receive :
- A shipping confirmation Email / SMS
- A tracking ID to monitor your shipment status online
(If the courier partner offers tracking, we can link here.)
6. Delays
While we strive to deliver within the promised timeframe, occasional delays may occur due to :
- Weather conditions
- Public holidays
- Courier company delays
- Remote area logistics
We request your patience and support in such situations.
7.Damaged packages
If you receive a package that is :
- Opened
- Damaged
- Tampered
Please do not accept it and contact our customer care immediately at ( your email / phone ).
8.Change in address
Any changes to the shipping address must be informed within 2 hours of placing the order. We cannot change the address once the package is dispatched.
9.Contact us
For any shipping – related queries, please reach out to : Vininova
Email : ( Email address )
Phone : ( Phone number )